Contact Form

Dear Customers,

Thank you for taking the time to visit our site. Below is our contact form for you to submit a ticket. If you have placed an order and you have an account, please log in before submitting a ticket so that the ticket can be linked to your profile. If you haven’t placed an order and you have questions, please use the form below.

Please be advised that it may take up to 72 Business Hours for one of our Customer Representative to answer your question.

IMPORTANT:

- Do not leave a message in reference to cancellations or changes. A voice message to change or cancel an order will not be accepted.

- Once an order is placed, we cannot modify the shipping address, the only solution is to cancel the order and replace it after correcting the shipping address.

Please note: Our offices are closed on weekends, if you placed an order over the weekend or outside of business hours and need to cancel your order, you must make sure to call us the next business day at 9:00am.

This company is not responsible for any shipment to an incorrect address, even if it was caused by a technical problem on the website.

PLEASE ALWAYS CHECK YOUR EMAIL WITH THE CONFIRMATION ORDER NUMBER AND VERIFY ALL INFORMATION IS CORRECT IMMEDIATELY AFTER PLACING YOUR ORDER.

Note: If you ever have any questions about the Bizrate Survey or magazine incentive, please contact Time Inc. customer support directly at (855) 449-8750 or [email protected], and their team here will be happy to assist you directly.

Follow Us: @FL_TobaccoShop on Twitter | Floridatobaccoshop on Facebook