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Return & Exchange Policy Return Policy

Note: If you ever have any questions about the Bizrate Survey or magazine incentive, please contact Time Inc. customer support directly at (855) 449-8750 or [email protected], and their team here will be happy to assist you directly.

While we inspect every order before it leaves our warehouse, mistakes do happen. We have managed to make returns simple for our clients. If we ship you the wrong items, we will send you a return label (Free of charge) for you to return the incorrect items. Once we receive those items back in our warehouse, we will ship you the correct items. Products must be returned unopened to get full refund or exchange. Please be aware that we can’t ship items to you unless we have receive the incorrect items.

If you ordered incorrect items, you will have to ship those items back to us (at customer expense), once those items are received in our warehouse and inspected, we will ship you the correct items. The new shipping will be subject of a new shipping charge. Please be aware that we can’t ship items to you unless we have receive the incorrect items.

If you receive the items you ordered and you are just not satisfied with their quality or taste, you are responsible for shipping those items back to us. If you want a replacement, we may ship those once we receive the other items back. If you would like a refund, we will issue a refund for the items only. Shipping cost won't be refunded. A 10% re-stocking fee may be applied.

Closeout Items are closeout items which means they can’t be returned for a refund. Sales on Closeout items are final.


- We do not issue refunds for shipping charges. 

- Return, Exchanges and Refunds for Missing or Damaged Products, should be requested within 30 days from purchase date.

- *** On Refund requests of orders with Free Shipping applied, this company has the right to refuse refund of the incurred shipping fees paid by us. We will study each case and proceed with the most just and adequate action.

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