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Cancellation & Refunds

Need to make changes to your order? No worries, we're happy to help!


You have 30 minutes during working days (Monday-Friday - 9:00am to 5:00pm) to change or cancel your order after you have placed it.

In order to cancel you MUST use the "Contact US" page of our website:


https://www.floridatobaccoshop.com/crm.asp?action=...


You can also call us at 1800-774-0414 and make sure to speak with one of our representatives. Do Not just leave a message.


IMPORTANT:

- Email: Do Not Reply the email with your Order Confirmation to send us a message in reference to a cancellation. Use the "Contact Us" page.


- Phone: Do not leave a message in reference to a cancellation or change. A voice message won't be accepted to change or cancel an order.


Please note: That our offices are closed on the weekends, so if you ordered during the weekend or after working hours, we must have your email cancellation message on the next working day at 9:00 am.


For an order cancelled after been shipped, you must get a written confirmation and it will be subject of a Return Fee. This fee will include the return label, and will be calculated on base of the shipping carrier's regular prices (not the website shipping prices).


Refund Policy


In order to get a refund you must get a written approval from our Customer Services Department.


All refunds will be issue 3 to 5 days after we receive the product back in our facility. The time to see the money back on your bank account it will depend on your back policies; usually takes 2 to 4 days.


In case of cancellations of orders that have not been shipped, the refunds will be made immediately we get the approval.

In case of cancellations of shipped orders, the refunds will be issue 3 to 5 days after we receive the product back in our facility.

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